International Roaming Coordinator

Working for Comfone provides you with the opportunity to broaden your horizons through gaining experience in a global market, surrounding yourself in an international work environment and furthering your experience in a contemporary workplace.
With over 22 years of experience in the telecom industry providing mobile roaming services, Comfone has achieved significant success. Through organic, steady growth, Comfone continues to expand the global customer base year after year. To learn more about the company, please check the website www.comfone.com

Connecting people. Connecting possibilities.

We live in a connected world. From staying in touch with loved ones across borders to powering connected healthcare and critical devices, reliable connectivity matters more than ever.

That’s where we come in.

Comfone is a Swiss technology company and a pioneer in global international roaming. For more than 29 years, we’ve been helping billions of people and devices stay connected wherever they are – and helping shape the technology and standards behind it.

Based in Bern, with regional offices across Europe, Latin America, North America and Asia Pacific, we’re truly global by nature.

Our team brings together 40+ nationalities and 32+ languages, creating a diverse, international environment where different perspectives make us stronger.

Technology keeps evolving. So do we.

Want to be part of what’s next?
Discover more about Comfone at comfone.com

Your Experience

In this role, you will play a key part in connecting our customers and partners to the Comfone Roaming Hub and ensuring smooth and successful roaming operations across the Asia region.

What you’ll do

• Coordinate the onboarding of new Key2roam Hub members and customers across Asia.
• Manage and track the implementation of roaming connections and value-added services.
• Coordinate the resolution of TAP transfer, IOT charging and customer issues with internal teams and customers.
• Support commercial negotiations, including IOT discounts, contract amendments and additional services.
• Support the launch of new roaming products and services.
• Manage existing roaming agreements and maintain strong customer relationships.
• Take ownership of issues and drive them to successful resolution.

Your profile

Previous experience in mobile roaming is essential.

University degree or equivalent international/business experience.

Strong communication, negotiation and customer management skills.

Proactive, resilient and solution-oriented, with a structured and accurate way of working.

Fluent in English; Mandarin or other languages are a plus.

Strong organisational and time-management skills.

Collaborative team player with a hands-on mindset.

Willingness to travel to Bern at least once a year and for international customer visits as required.

Thai nationality or valid work permit for Thailand.

We offer

Why Comfone?

Think global.
Work with colleagues and clients from across the world, with English as our common language.

Grow with us.
Take ownership, tackle new challenges and get support for your professional development and further education.

Work your way.
Flexible hours, partial remote work and a modern office in Bangkok with everything you need to do your best work.

Meet the world.
Our annual ConneXion brings colleagues and clients together from around the globe.

Enjoy the ride.
Summer events, Christmas parties, team events, Apéros, theme nights and, of course, Raclette evenings.

Get rewarded.
Competitive salary, SBB Half-Fare Travelcard, mobile subscription and handset contribution, plus special restaurant offers near our HQ.

Ready for your next challenge?

Think this could be your next move? We’d love to hear from you.