Service Industrialization Manager (w/m/d)

Position Overview 

As Service Industrialization Manager, you are responsible for translating service designs into operationally scalable, repeatable and automation‑ready delivery models. You ensure that services moving from Plan & Build into Run are fully industrialized, documented and fit for stable operation at scale. The role acts as the structural bridge between the Head of Competence Centers (Plan & Build) and the Head of Service Operations (Run).

Value Contribution 

• Scalable and repeatable service delivery models 
• Reduced operational risk and delivery variance 
• Faster and smoother transition from service design to Run 
• Clear separation and alignment between Build and Run 
• Increased efficiency and automation in service operations

Key Responsibilities

Service Industrialization & Readiness 

• Industrialize new and existing service offerings before they enter Run 
• Define standardized delivery models, blueprints and runbooks 
• Establish service readiness and acceptance criteria 
• Ensure services are automation‑, tooling‑ and ITSM‑ready

Build‑to‑Run Transition 

• Coordinate the handover of services from Competence Centers to Service Operations 
• Ensure clear roles, interfaces and documentation between Build and Run 
• Act as quality gate before services are accepted into operations

Cross‑functional Collaboration 

• Work closely with Competence Centers, Service Owners and Architects 
• Collaborate with Service Operations on operational feasibility and scaling 
• Align with Pricing and Sales Operations on service structure and assumptions

Continuous Improvement & Feedback Loops

• Collect operational feedback once services are live 
• Continuously improve service design, tooling and documentation 
• Contribute to automation and standardization initiatives

Skills Profile

Professional 

• 5–8+ years of experience in ICT services, service delivery or operations 
• Strong understanding of managed services and IT service lifecycles 
• Experience with service standardization, ITSM and automation 
• Ability to translate complex service designs into operational models

Personal 

• Highly structured and quality‑oriented 
• Strong coordination and stakeholder management skills 
• Pragmatic, detail‑focused and execution‑driven 
• Ability to work effectively without formal authority 

Bechtle Core Competencies 

• Communication: communicates clearly, credibly and appropriately for the target audience 
• Initiative: proactively drives topics and improvements forward 
• Openness: embraces change and new ways of working 
• Team Spirit: acts in the interest of the organisation as a whole 
• Reliability: delivers results with discipline and consistency 
• Self-Organisation: structures work independently and effectively