IAM Service Operations & Support Spezialist (SailPoint IdentityIQ)

Your Responsibilities:

• Ensure the reliable operation of the IAM services based on SailPoint IdentityIQ for the Swiss Business Unit
• Handle L2/L3 incidents and service requests and analyse their root causes
• Monitor daily IAM processes and ensure the correct execution of access requests and provisioning
• Analyse and resolve failed provisioning processes, synchronisation errors and faulty workflows
• Conduct root-cause analyses and initiate sustainable solutions to recurring issues
• Create ad-hoc analyses and custom reports in SailPoint IdentityIQ
• Technically create and support certification campaigns and access reviews
• Take responsibility for application onboarding and create application definitions for connecting new target applications to SailPoint IdentityIQ
• Modify or create email templates, forms, tasks and rules
• Develop and optimise processes related to Identity Lifecycle Management (Joiner-Mover-Leaver)
• Implement and optimise policy checks, for example in the area of Segregation of Duties (SoD)
• Actively contribute to the further development and optimisation of the existing IAM services

Your Profile:

• Several years of practical experience with SailPoint IdentityIQ, particularly in operations and customisation
• Strong knowledge of application onboarding with application types such as Delimited File, JDBC and Web Service
• Experience creating and maintaining custom reports, tasks and rules in SailPoint IdentityIQ
• Practical experience creating and customising forms, workflows and policy checks
• Good understanding of the technical data model of SailPoint IdentityIQ and ideally experience with Hibernate
• Very good knowledge of Java, BeanShell, XML and SQL
• Analytical and structured approach, combined with experience in root-cause analysis and sustainable problem resolution
• Knowledge of Active Directory, Azure AD / Entra ID or AWS is an advantage
• Experience with SSO, Federation, SAML, OAuth or OIDC is an advantage
• Independent, solution-oriented working style and a willingness to actively contribute to the further development and optimisation of IAM services
• Fluent in Englisch, German is a big plus