Cargo Customer Service Executive

Deliver exceptional support, solve logistics challenges, and ensure seamless cargo operations. Be the vital link between clients and our world-class services. Elevate your career in a global, dynamic environment where your skills make a difference every day!

Tasks

Your main tasks include, among others:

• Manage customer enquiries and shipment bookings in a timely and professional manner
• Coordinate effectively with freight forwarders, General Sales and Service Agents (GSSAs) and internal stakeholders
• Monitor shipment movements and proactively resolve service-related issues
• Ensure compliance with airline procedures, operational requirements and service standards
• Support daily cargo operations while maintaining a high level of customer satisfaction

Requirements

The ideal candidate should meet the following requirements:

• University degree or graduation required
• Minimum 2–3 years of relevant customer service experience in airline cargo, freight forwarding, General Sales and Service Agents (GSSA) or air cargo operations
• Must possess legal work permit in India
• Excellent communication skills in English and Hindi; knowledge of South Indian languages is an advantage
• Strong communication, coordination, and interpersonal skills
• Customer-focused approach with excellent attention to detail
• Ability to work effectively under pressure in a dynamic and fast-paced operational environment

We kindly request that all applicants submit a CV/Resume and Recommendation Letter along with Certificates with their application for this position. Thank you!

About Swiss International Air Lines AG

Swiss International Air Lines (SWISS) is Switzerland’s leading air carrier. With one of Europe’s most advanced aircraft fleets, SWISS is a premium airline that provides direct flights from Zurich and Geneva to keep Switzerland connected with Europe and the world. Its Swiss WorldCargo division offers an extensive range of airport-to-airport airfreight services for high-value, time-critical and care-intensive consignments. SWISS embodies Switzerland’s traditional values and is dedicated to delivering the highest product and service quality. The company has also set itself ambitious CO2 goals, and plans to halve its 2019 net CO2 emissions by 2030 and make its business and operations entirely carbon-neutral by 2050, particularly by promoting the use of sustainable aviation fuels. SWISS is part of the Lufthansa Group, and is also a member of Star Alliance, the world’s biggest airline network.