SAP Technical Service Delivery Lead 100% (f/m/d)

Your Main Tasks and Responsibilities

• Lead end-to-end technical service delivery for RISE with SAP environments, ensuring 99 %+ system availability across our SAP landscapes
• Act as primary interface between customer and SAP using SAP for Me, managing service requests, incidents, and escalations
• Monitor SLAs and KPIs through SAP for Me dashboards, ensuring compliance and proactive issue resolution
• SAP Release Mgr. to plan & coordinate all transport deployments, upgrades, system refreshes and patching
• Service Owner of SAP Cloud ALM & SAP for Me
• Deliver regular service review reports, including system health, SLA adherence, and improvement initiatives
• Support S/4HANA migrations and cloud transformations under RISE contracts
• Implement automation for monitoring and alerting, reducing incident response times
• Keep up to date technical skills to drive continuous improvement according to the group IT strategy and business goals
• Perform any additional duties that are commensurate with the current role and professional skills, as required by management.

Your Profile

• 5+ years SAP Technical Service Deliver lead experience
• Strong technical expertise in SAP RISE, SAP Cloud ALM, SAP For Me, SAP BTP and ITSM.
• Expert in SAP Service Requests, SLA tracking, system provisioning visibility
• Sound knowledge in ITIL Service Management (Incident, Problem, Change)
• Experienced SAP Release Manager handling multiple deployments and own the release calendar including all SAP Basis system copies & updates
• Play a key role in at least two projects end-to-end lifecycles for S/4HANA projects
• Experience in configuring and managing Cloud ALM for requirements, test, deployment, and release management
• Experience in the core standard SAP end to end processes used by the business community.
• Experience in Business Process Monitoring – Set up process monitoring, KPIs, and dashboards for end-to-end SAP processes
• Proficiency in Englisch is essential, German is a significant advantage

Our Offer

• an international working environment with long tradition
• versatile activity in a future-oriented environment with a lot of self-responsibility
• good development opportunities and fair employment conditions
• a motivated team with mutual respect and good cooperation