Senior Software Engineer, Full Stack

Hi, I’m Paul, VP of Engineering at Customer.io. We’re looking for curious, driven Fullstack (Product) Engineers who want to own big things and delight our customers. You’ll design, build, and ship the core product experiences our customers rely on - while helping the team push boundaries on what great communication tools can do.

About Customer.io

Over 8,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. 

We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence.

What We Value

Ownership
You own problems end to end. You move fast, act like an owner, and thrive in ambiguity. You've led complex projects before, whether officially or not, and you're ready to do it again.

Engineers with product taste

You think like a user, not just an engineer. You care about frontend polish, backend performance, and everything in between.

A healthy skepticism for “the way things are done”

You bring rigor and creativity. Best practices matter - but never more than forward motion.

What You’ll Do

• Build fullstack features in Go, React, and Ember that power key customer workflows
• Collaborate with others to turn ideas into shipped customer value
• Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
• Help evolve our systems to scale with more customers, messages, and use cases
• Use AI agents to make multi-file changes by scoping the work, writing the prompt, and verifying the output

What we're looking for

• 7+ years of experience building and scaling backend services and product-facing features
• Fluency in TypeScript, React (or similar), and a statically typed backend language like Go
• A strong care for frontend polish, backend performance, and the overall customer experience
• Proficiency with APIs, relational databases, and writing testable, performant code
• A bias for action over perfection, and pride in owning technical decisions

Benefits

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.