Junior Customer Operations Coordinator (mfd)

• Junior profile with a strong willingness to learn and develop.
• Salesforce knowledge is a strong plus.

About Our Client

Our client is a globally recognized technology company serving millions of customers worldwide through innovative digital solutions and services. Operating in a highly international environment, the organization offers strong training, collaborative teams, and exposure to global business operations.

Job Description

• Monitor upcoming customer contract and subscription renewal dates.
• Contact customers regarding upcoming renewals through email communications.
• Send renewal notifications and follow up as required.
• Manage a high volume of customer interactions while ensuring excellent service.
• Update and maintain customer information in Salesforce.
• Ensure renewal activities are completed accurately and on time.
• Work with established processes, templates and operational procedures.
• Coordinate with internal stakeholders to support smooth customer renewal journeys.
• Maintain high standards of data accuracy and administrative excellence.

The Successful Applicant

• Junior profile with a strong willingness to learn and develop.
• Salesforce knowledge is a strong plus.
• Good command of Microsoft Office applications.
• Professional level of English is required. (B2 minimum)
• Positive, proactive and customer-oriented mindset.
• Strong organisation and multitasking abilities.
• Comfortable handling a high volume of emails and administrative tasks.
• Able to work independently and manage priorities effectively.
• Adaptable and eager to work in a fast-paced international environment.
• Logical thinker with strong attention to detail.
• Team player with excellent communication skills.
• Previous experience in customer service, administration, sales support, operations or a similar environment is an advantage.

What's on Offer

• Opportunity to join a globally recognised technology organisation.
• International and multicultural work environment.
• Team of approximately 60 colleagues across multiple nationalities.
• Structured 2-week onboarding programme.
• Comprehensive training materials and ongoing support.
• Hybrid working model. (2 day home office)
• Immediate start.
• Initial 6-month contract with potential for extension.