Inside Sales Agent and Service Management

Drive customer satisfaction and sales growth by building strong client relationships, managing inquiries, and delivering seamless service. Be part of a global leader, thrive in a dynamic environment, and help shape the future of aviation with your expertise!

Tasks

Your main tasks include, among others:

• Maintain and expand the business within the assigned area to achieve revenue and growth targets
• Negotiate agreements with clients and proactively resolve potential issues or concerns
• Develop and implement business plans to maximize cargo revenue
• Prepare, monitor, and control budgets to ensure compliance with established financial targets
• Develop and manage the sales network and pricing structure to achieve business objectives and increase revenue
• Implement and maintain customer service procedures to ensure high levels of customer satisfaction
• Supervise and coordinate with handling agents to ensure the efficient and timely processing of export and import shipments on a daily basis

Requirements

The ideal candidate should meet the following requirements:

• Bachelor’s degree or higher from a recognized university
• Minimum of 3 years of relevant experience in the air cargo industry; experience in airline reservations is preferred
• Must Possess leagl work permit in Thailand
• Knowledge or experience in air cargo operations is an advantage
• Good command of English, both written and spoken
• Proficiency in Microsoft Office and standard IT applications
• Ability to work effectively under pressure with a proactive and assertive approach
• Energetic, service-oriented, self-motivated, and customer-focused
• Ability to work independently and collaboratively as part of a team
• Willingness to support operational activities when required, including during staff shortages
• Willingness to work flexible hours, as required by business needs

About Swiss International Air Lines AG

Swiss International Air Lines (SWISS) is Switzerland’s leading air carrier. With one of Europe’s most advanced aircraft fleets, SWISS is a premium airline that provides direct flights from Zurich and Geneva to keep Switzerland connected with Europe and the world. Its Swiss WorldCargo division offers an extensive range of airport-to-airport airfreight services for high-value, time-critical and care-intensive consignments. SWISS embodies Switzerland’s traditional values and is dedicated to delivering the highest product and service quality. The company has also set itself ambitious CO2 goals, and plans to halve its 2019 net CO2 emissions by 2030 and make its business and operations entirely carbon-neutral by 2050, particularly by promoting the use of sustainable aviation fuels. SWISS is part of the Lufthansa Group, and is also a member of Star Alliance, the world’s biggest airline network.