Customer Advisor 100%

Established in 1948 in Milwaukee, Wisconsin (USA), Manpower is a global leader in the human resources industry. Operating in 82 countries with a network of over 3,900 offices, the company supports the workforce needs of more than 400,000 clients worldwide.
As specialists in the recruitment and selection of permanent and temporary professionals across all major economic sectors, we have been operating in Switzerland for over 60 years, employing more than 260 professionals across 37 locations nationwide.

We are seeking two highly skilled individuals to expertly handle, process and/or forward client calls and partner enquiries, in German, French, Italian and English, on various topics related to cards payment, in accordance with our work instructions.

Key responsibilities: 

• Answer incoming calls and handling inquiries from customers and business partners in German, French, Italian and English
• Receive and process client complaints and issues related to credit, prepaid and debit cards
• Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty
• Ensure all customer interactions and processes comply with internal quality standards and legal regulations 
• Proactively find solutions for client complaints and escalating complex cases to the appropriate department
• Identify sales opportunities (selling and upselling) during interactions with the customers

Job requirements:

• Languages: Italian, German/Swiss German, French and English
• Commercial or tourism background

• Experience in customer service

• Good knowledge of Office package/ PC use

• Good communication skills

• As the first point of contact with customers, the following soft skills are needed: courtesy, empathy, customer orientation and ability to work in team

• Resident in Ticino or willing to relocate
   

  What do we offer?

• Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance

• Numerous benefits and incentives

• Well-being, motivational and team-building activities