Deal Desk Associate

What this job can offer you

• The opportunity to build your career in Deal Desk and Revenue Operations at a fast-growing, global SaaS company
• Hands-on experience across the full quote-to-cash process, working closely with a high-performing Deal Desk team
• A truly async, flexible work environment where ownership and proactivity are valued over process for its own sake
• Exposure to cross-functional collaboration with Sales, Finance, and Operations stakeholders across time zones
• A clear path to grow: this role starts operational, but the operational work is the foundation, not the ceiling. A strong performer with genuine commercial curiosity can grow toward a Deal Desk Specialist over tim

What you bring

• Experience in Deal Desk, Sales Operations, Revenue Operations, Order Management, or a related operational role
• Hands-on experience with Salesforce required; experience with CPQ tools strongly preferred
• Basic understanding of Quote-to-Cash processes and order management principles
• A genuine interest in the commercial side — you don't need to know it all yet (this is an entry-level role), but you're curious about the why behind a deal (revenue, margin, deadline, risk), not just the mechanics, and you're motivated to grow in that direction over time.
• A collaborative, people-first style — comfortable building trust with Sales and stepping in to help on deal reviews when needed, and willing to question a process and propose better ways of working
• Highly organized and detail-oriented, with the ability to manage a high volume of tasks accurately during peak periods
• Ability to multitask and prioritize effectively during high-volume periods including End of Month, Quarter, and Year End
• Self-starter with the ability to follow structured workflows while proactively flagging issues and improvement opportunities
• Demonstrates strong automation and AI capabilities
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus

Key Responsibilities

In this role, approximately 70% of your time will be focused on operational execution — order management, quote builds, and Order Form processing — while 30% will be dedicated to more strategic work such as deal support and process improvement. The operational work is the foundation, not the ceiling: as you grow, the expectation is to progressively shift toward more strategic responsibilities, and a strong performer with commercial curiosity can grow toward a Senior Deal Desk Specialist over time. A genuine commercial mindset — thinking about the why behind a deal, not just the mechanics — alongside strong attention to detail and comfort with the technical aspects of Deal Desk tooling (Salesforce, CPQ) are essential to succeed in this role.

• Manage Closed Won processing and order management, ensuring accuracy and timely execution in line with established processes
• Build standard quotes in CPQ and process Order Forms, ensuring accuracy, completeness, and compliance with pricing policies and approval requirements prior to deal closure
• Own and resolve Deal Desk cases focused on technical and process-related questions, including CPQ, quoting, and account maintenance inquiries
• Maintain accurate Salesforce account and order records throughout the deal lifecycle
• Monitor the Deal Desk queue and respond to Sales team requests within defined SLAs
• Coordinate with Senior Deal Desk team members on complex or escalated cases, flagging issues that require higher-level input
• Contribute to the continuous improvement of Deal Desk SOPs, internal documentation, and knowledge resources
• Support month-end and quarter-end close activities, ensuring all deals are processed accurately and on time

Benefits

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces