Customer Relationship Manager (100%, all genders) at SWISS Aviation Software

We're looking for a motivated new colleague ready to take ownership across the full account lifecycle, from strategy to execution to commercial growth.

Starting date: as soon as possible

• Manage account plans, relationships, and customer insights
• Act as main contact (strategic & operational)
• Monitor satisfaction, usage, and risks; drive improvements
• Coordinate internally and communicate product updates
• Provide tailored support and maintain CRM data
• Lead commercial discussions and close deals
• Drive upsell/cross-sell and manage growth pipeline
• Support customer planning and build reference clients

• Strong interpersonal skills and a solution-oriented mindset
• University degree preferred
• English mandatory: excellent written and verbal communication and presentation skills. Additional languages are an advantage
• Knowledge of AMOS and familiarity with the broader LHT digital ecosystem products is a strong plus
• Proficiency in MS Office applications and CRM software products (e.g., Zoho, HubSpot, Confluence)
• Team player, flexible, proactive, and able to work independently in a fast-paced environment
• Willingness to travel (20%)

About Swiss AviationSoftware Ltd.

Swiss AviationSoftware is a 100% subsidiary of Lufthansa Technik, and along with our partners in the Digital Tech Ops Ecosystem, leads the digital transformation of the aviation industry in technical asset operation. As the developer of the world's leading software AMOS, Swiss-AS manages successfully maintenance, engineering and logistics requirements of modern airlines. To strengthen our position at the forefront of this global market, we are looking for dedicated employees who would like to work in a fascinating international environment with more than 230 customers worldwide.

Benefits

• Sports facilities and showers
• Attractive company pension scheme
• Subsidized parking or public transport
• Discounts on insurance
• 13th monthly salary
• Company health management
• 25 days of annual vacation
• Modern offices
• Flight benefits
• Crew credit cards
• Remote working (e.g. from home)
• Time-outs (sabbaticals)
• Flexible workhours and part-time working models
• Discounts
• Diversity programmes
• Paid maternity and paternity leave