IT Service Operations Engineer

Job Description

We’re looking for a motivated, team-oriented IT professional at Basel EuroAirport to support our operations. In this role, you’ll collaborate with global IT teams to deliver reliable, user-focused IT support while contributing to innovative solutions.

Position and Responsibilities

• End-User Support: Provide 1st and 2nd level support (email, calls, on-site) for hardware, software, and network issues.
• Ticketing System: Utilize our group IT ticketing tool to track, manage, and resolve requests efficiently.
• Monitoring: Use IT tools to detect, diagnose, and resolve issues to avoid impact on business operations.
• System Maintenance: Ensure backups, security standards, and server room equipment are running smoothly.
• Hardware/Software Management: Install, configure, and maintain PCs, printers, mobile devices (iOS/Android), and telephone systems.
• Automation & Deployment: Deploy Windows OS and software using distribution tools.
• Documentation & Improvement: Write and update technical documentation improving knowledge management, propose process / procedure optimizations.
• Collaboration: Work with global IT teams on projects, cybersecurity, and IT service design / technical integration projects.
• On-Call Duty: Participate in emergency support rotations (1 week every 5 weeks).

Required Skills and Qualifications

• Fluent English (mandatory); French, German, or Turkish is a plus.
• Experience in IT service desk, customer support, or system administration.
• Technical Skills: Proficiency in supporting Windows client and server OS, Office suites, ERP systems, and mobile device support.
• Linux skills would be a plus.
• Soft Skills: Strong communication, teamwork, and a proactive, user-focused mindset.
• Mindset: Tech enthusiast who stays updated on IT trends and thrives in a collaborative environment.

Why Join Us?

• Make an Impact: Your work will directly enhance our IT service and user experience.
• Unique Environment: Be part of a VIP aviation company, working alongside passionate aviation professionals in a dynamic, knowledge-rich setting.
• Global Collaboration: Partner with international IT teams on IT support and projects.
• Growth Opportunities: Develop skills in cybersecurity, infrastructure, automation, and IT service management.
• Supportive Culture: Be part of a team that values your ideas and contributions.

What we offer you (among other things)

• Working in an owner-managed, young and dynamic company with hands-on mentality
• Multifaceted, challenging and responsible position within an exclusive environment
• Attractive employment conditions and social benefits like 5 weeks of holidays (6 weeks as of 50 years)
• Free on-site English lessons and individual further training and development opportunities
• Subsidized meals in our canteen, as well as parking spaces (or free shuttle bus transports) and other employee discounts (Fleets, Bars & Restaurants etc.)
• Corporate events like our famous annual Christmas Party and the summer BBQ