Technical Support Engineer – 2nd Level

Your tasks

• Provide 2nd level technical support to international sales and service network, as well as to customers worldwide.
• Analyse technical issues and customer claims, reproduce issues on machines when possible and define clear action plans.
• Ensure accurate and regular updates of claims through the ticketing tool.
• Coordinate with internal departments for complex technical investigations and follow-up on agreed actions.
• Occasionally travel worldwide, up to approximately 10%, to support customer visits, including briefing, debriefing, troubleshooting and technical training on site.

Your profile

• Technical education in mechanics, electronics, automation or a similar field.
• At least 2 years of experience in technical support, field service or troubleshooting.
• Strong analytical mindset and structured problem-solving approach.
• Customer-oriented, proactive and able to communicate clearly with internal and external stakeholders.
• Fluent in Italian. English level B2 or higher.

Benefits

• Great career opportunities: UNITED MACHINING provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep) to boost your career.
• Excellent learning tools: At UNITED MACHINING we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.
• Sustainability and innovation focus: We have high sustainability and innovation goals. Let's work towards a sustainable future together.