Senior ICT Supporter

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

Your main tasks and responsibilities:  

• Provide 2nd‑level IT support, both on‑site and remotely, for all users of Sulzer Ltd, primarily within the assigned region and, if required, across other regions

• Monitor and maintain the entire local IT infrastructure, including desktop and mobile Windows devices, MFPs, company‑specific hardware and software, user and access management, servers, network components, etc.

• Install and configure end‑user devices, including mobile phones

• Handle hardware procurement and inventory management

• Receive, analyze, and resolve incidents and service requests within 2nd‑level support using standard IT tools

• Escalate incidents and service requests to 3rd‑level support, external local service providers, or management when required

• Perform tasks in accordance with ITIL standards, primarily using the company’s internal ticketing system ServiceNow (SNOW), while adhering to defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

• Technically coordinate and set up video conferences (Microsoft Teams / Yealink)

• Manage and maintain internal meeting room infrastructure

• Collaborate on and support local and global IT projects

• Train and coach new employees and trainees

Special Key Responsibilities

• Provide specialized IT support and daily assistance to VIP users, including support during external executive meetings and town halls

• Member of a cross‑functional team (DevOps: Local IT – Datacenter)

To succeed in this role, you will need: 

• Successfully completed IT education or training

• Several years of professional experience in 2nd‑ and/or 3rd‑level IT support

• Experience in VIP support is an advantage (preferably in a comparable corporate environment)

• Broad knowledge in network (Cisco), DDC (Hyper-V), AD, Exchange, SharePoint, OneDrive, Azure, Intune etc.

• ITIL and/or Microsoft certifications (Server / Client / Network) are an advantage

• Very good English skills and good German skills would be a strong advantage.

• Strong customer‑ and service‑oriented mindset

• Analytical, structured, and solution‑oriented approach

• Ability to work independently as well as in a team‑oriented environment

• Flexibility regarding tasks and working hours, and willingness to undertake occasional business travel

• Availability to work in shift hours (7am - 4pm / 9am - 6pm)

What we offer you

• 25 days holidays (exclusive of bank holidays) + service days

• Defined contribution pension scheme

• Employee Assistance Program/health care

• On-site car parking/public transport allowance

• Access to a wide range of discounts

No visa or work permit support can be provided for this role. 

Do you have a question about the role? 

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
 

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.