Incident & Problem Manager

Do you want to work in a highly dynamic environment? Are you motivated to ensure reliable services and trusted communication for Swiss banks during critical situations? We are looking for a Business Incident Manager to join our BBS Operations team in Zurich, responsible for managing incidents from a business perspective, ensuring clear communication, and supporting continuous improvement. Be part of a team that values reliability, collaboration, and ownership in delivering stable and customer-oriented services.

What You Will Do

• Assess incidents from a business and client impact view, complementing technical handling by control center teams
• Ensure clear and timely communication, preparing incident updates and reports for clients and internal stakeholders
• Coordinate follow-up actions and support transition to problem management, ensuring proper documentation and closure
• Act as interface between operations, IT teams and external providers during incidents to align priorities and actions
• Participate in 724 on-call duty, supporting business-critical incidents outside standard working hours

What You Bring

• Experience with IT service management frameworks such as ITIL or similar structured incident processes
• Strong understanding of service operations and business processes; additional experience in payments or transaction processing environments is a plus
• Ability to structure complex information and communicate clearly to different stakeholder groups
• High level of ownership and accountability when handling critical situations and time-sensitive incidents
• Needed Language Skills: English and German (spoken and written)

Benefits

• Flexible Work Models: We trust our employees and offer a work environment that is well-balanced, productive and fosters success.
• Personal Development: You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
• Agile Working Methods: Whether through scrum or design thinking, we solve exciting tasks together in teams.