PB Support Specialist - Middle East CH

Our Company

EFG International is a global private banking group, offering private banking and asset management services. We serve clients in over 40 locations worldwide. EFG International offers a stimulating and dynamic work environment and strives to be an employer of choice. 

EFG is committed to providing an equitable and inclusive working environment that is founded on the principle of mutual respect. Joining our team means experiencing a supportive environment, where your contributions are valued and recognised. We strongly believe that the diversity of our teams gives us a competitive advantage by fostering better decision-making and greater innovation.

Our Purpose and Mission

Empowering entrepreneurial minds to create value – today and for the future.

We are a private bank, offering personalised solutions on a global scale to private and institutional clients. Our sustainable success is based on our talents and on how we partner with our clients and communities to create lasting value.

Jon Description

This role sits at the heart of our private banking risk and control framework, acting as a key partner to Client Relationship Officers and senior management. Ensuring that client onboarding, lifecycle management and transactional activities are conducted in line with internal standards and local regulatory expectations. Combining strong technical expertise in compliance and due diligence with the ability to influence and guide front-office teams, the role provides independent challenge, clear advice and pragmatic solutions on complex and high‑risk situations. The successful candidate will play a visible part in strengthening our first line of defence, enhancing the quality and consistency of controls, and contributing to a culture of robust risk management across the platform.
Main responsibilities

• Support the Client Relationship Officers in proactively identifying, managing and mitigating risks arising from day-to-day business activities 

• Coordinate the control activity in line with the Global Private Banking Control Blueprint, though aligned to local regulatory requirements

• Perform due diligence on prospective and existing client relationships

• Approve funds and securities transfers, credit granting, overrides and transactions involving sanctions sensitivity

• Distribute market knowledge and best practices among Client Relationship Officers, Client Service Officers and Account Managers

• Build trusted working relationships with Senior Management and CROs 

• Contribute effectively not only to core duties but also in the additional responsibilities including deputizing the HOPBS, reviewing complex cases, and presenting confidently to various senior Management stakeholders.

• Being the main point of CRO Contact for complex and High-Risk cases

• Be the FLOD Single Point of Contact (SPOC) and gatekeeper when it comes to matters related to PEP Classification and Declassification

• Ensure timely completion and remediation of pending follow-ups relating to client lifecycle activities 

• Approve clients and business introducers new accounts, oversee KYC lifecycle and periodic reviews within the authority delegated by HoPB, ensuring oversight and compliance standards are met

• Act as a key link between FLOD and SLOD, ensuring consistent communication and escalation paths including networking with key contact persons within the organization

• Review account openings, CIP modifications and periodic reviews for the Dubai PBS team, while providing guidance to strengthen their understanding of requirements and control standards. Through continuous support and best practice sharing, help the team develop the capability to perform these reviews independently.

  • To represent the HOPBS and the Team with credibility, whether deputizing in meetings, presenting to senior stakeholders, or managing complex reviews.

Skills and experience

• University degree in Business Administration, Finance, Law, Economics or related field is essential;

• Minimum 5 years of previous Compliance or Audit experience in the area of account openings, account reviews and transaction monitoring;

• Strong analytical skills;

• Strong communication skills, including the ability to deal with potentially contentious issues effectively;

• Ability to work under pressure in a fast-paced environment, flexible, multitask;

• Excellent knowledge of written and spoken English. Working knowledge of French and German would be an advantage.

Our Values

• Accountability: Taking ownership for tasks and challenges, as well as seeking continuous improvement

• Hands-on: Being proactive to rapidly deliver high-quality results

• Passionate: Being committed and striving for excellence

• Solution-driven: Focusing on client outcomes and treating clients fairly with a risk-aware mindset

• Partnership-oriented: Promoting collaboration and teamwork. Working together with an entrepreneurial spirit.