Operations Manager | EMEA

Summary

The Senior Operations Manager will be responsible for leading and executing the administration and improvement of the systems, tools and processes that power our teams. You will be empowered to own, build, and shape the strategy and tactics that drive the effectiveness and efficiency of the Customer Success team and Deel overall.

Responsibilities

• Manage day-to-day operational workflows and identify areas for efficiency improvements.

• Support automation initiatives to reduce manual processes and improve accuracy and speed.

• Partner with cross-functional teams to streamline tools and processes for both internal teams and customers.

• Ensure adherence to operational controls, compliance requirements, and risk management practices.

• Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards.

• Monitor operational performance metrics and escalate risks or gaps to leadership.

• Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling.

• Expand and improve self-service options to reduce dependency on manual support.

• Implement regular feedback loops to capture insights and inform continuous improvement.

• Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders.

• Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption.

• Track and report operational outcomes, providing insights and recommendations to leadership.

• Execute operational projects and strategic initiatives in collaboration with senior leaders.

Qualifications

• 8+ years of experience in operations, preferably in a fast-paced environment (Tech/FinTech start-up experience a plus).

• Strong problem-solving skills and attention to detail with a solutions-oriented mindset.

• KPI-driven, with experience tracking and improving performance metrics.

• Exposure to process automation and operational tooling.

• Background in FinTech, consulting, banking, or fast-paced start-ups preferred.

• Strong analytical skills with ability to turn data into actionable insights (SQL familiarity a plus).

• Collaborative team player with high energy and a bias for action.

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access