Senior UX Researcher (3 Month Contract)

Summary

The Wikimedia Foundation is looking for an experienced mixed-method UX researcher (3-month contract) to extend our capabilities for doing qualitative and quantitative research to understand the experiences and needs of the humans who use and contribute to Wikipedia and the Wikimedia projects. As part of the Research group, the UX Research team leads UX research with the goal to improve user experiences and increase global usage.

Reporting to the Manager, UX Research and working directly with another researcher on the team who will assist in scoping project work and with research operations as needed, you will be responsible for leading the execution of high-quality research that results in actionable insights that inform decisions toward our organizational objectives. The work for this role is expected to be primarily quantitative but may also include some qualitative research projects or components. Examples of the sort of quantitative and mixed-methods UX research projects we’ve done recently are a survey-based experimental study of attribution signals (learn more) and a mixed-method study to understand Wikipedia readers’ use cases (learn more).

This is a contract position to cover a staff leave. This role is part-time, with an expected average of 30 hours per week.

Candidates must be available for critical meetings and synchronous work between 15:00 to 19:00 UTC. Availability to work outside of your local business hours may be needed at times during the data collection phase of studies or for occasional meetings with key stakeholders.

You are responsible for:

• Coordinating work with the point of contact in the UX Research team, the rest of the team, and stakeholders to drive and support research projects.
• Supporting the UX Research point of contact in scoping projects as requested (e.g., to determine project goals, methodologies, logistics, and timelines).
• Developing an understanding of the product, its context, and the research objectives.
• Coordinating with UX Research point of contact to manage and execute all phases of the research process, including creating materials, coordinating research operations, overseeing participant recruitment/survey distribution, scheduling and running research sessions (using interpretation support when appropriate) or data collection, and doing analysis and report-writing.
• Delivering comprehensive research results, translating findings into actionable insights that can inform product and decisions.
• Communicating research findings and recommendations to stakeholders in clear and compelling ways.

Skills and Experience:

• 5+ years of experience as a UX Researcher
• Expertise leading projects end-to-end using quantitative research methodologies, e.g. surveys, large-scale unmoderated testing, large-scale diary studies, quantitative UX benchmarking studies; expertise with statistical analysis, data visualization
• Experience with leading projects end-to-end using qualitative research methodologies, e.g. interviews, contextual inquiry, diary studies
• Outstanding written and verbal communication skills
• Experience leading research projects from start to finish (solo and in collaboration with others)
• Experience working collaboratively with product teams to translate insights into actionable recommendations

Qualities that are important to us:

• Strong time-management skills
• Self sufficiency and ability to resolve what blocks your work or escalate

Ability to organize and prioritize multiple priorities and deadlines and work collaboratively, as well as independently, to deliver results

Additionally, we’d love it if you have:

• Fluency in languages other than English
• Experience working with volunteer or open source communities and projects
• Experience editing Wikipedia or contributing to other wiki projects