Business Manager – Platform Delivery & Client Engagement (80–100%)

Business Manager – Platform Delivery & Client Engagement (80–100%)

Lombard Odier provides its proprietary private‑banking platform to a growing number of external institutions via an ITO/BPO model. Banking Platform Services (BPS) acts as the central interface with these Partner Banks, coordinating platform delivery, change management, and service operations.

To strengthen our operating model, we are looking for a Business Manager dedicated to enhancing our processes, standardizing client‑engagement practices, and implementing the tools that allow us to manage the change roadmap, service cases, and governance frameworks effectively.

YOUR ROLE

• Define, standardize, and continuously improve processes across BPS (change management, case management, governance, reporting).

• Implement and maintain best‑in‑class tooling for client‑relationship workflows, including roadmap oversight, demand intake, service‑management cases, KPIs, and dashboards.

• Work closely with Client Platform Advisors and Relationship Managers to ensure consistent client experience and delivery quality across all Partner Banks.

• Coordinate cross‑functional initiatives with IT, Product, Operations, and Risk to streamline how client demands are captured, assessed, and executed.

• Lead internal projects aimed at increasing operational efficiency, transparency, and scalability.

• Drive documentation standards and support internal knowledge‑management practices.

• Monitor platform evolution and ensure all client‑facing processes remain aligned with strategic priorities.

YOUR PROFILE

• University degree in business, technology, operations, or a related field.

• 5+ years’ experience in consulting, business- or project management in financial services or technology.

• Strong understanding of operating models, process optimisation, and tooling implementation.

• Experience with service‑management or project‑management solutions (ServiceNow, Jira, Confluence, PowerBI, etc.).

• Excellent organisational, analytical, and communication skills.

• Ability to work with multiple stakeholders and drive change across teams.

• Fluency in French and English.

• Resident in Switzerland or willingness to relocate.