Jira Configuration Specialist

Job Description

The Service Request Management (SRM) Team is responsible for delivering and maintaining Avaloq's sophisticated Jira-based customer ticketing solution, which serves as the cornerstone of all development, change, test, and release management processes across the organisation. As the ticketing platform is utilised by every business unit within Avaloq, the team continuously evolves and adapts the system to align with evolving business requirements and to enhance operational efficiencies.

The team operates as a cohesive unit across globally distributed locations including Bioggio, Zurich, London, and Manila. Daily stand-ups facilitate close collaboration, expedite knowledge sharing, and enable rapid resolution of impediments, thereby maintaining consistently high standards of quality and responsiveness.

Your key tasks

• Plan, design, configure, and deploy global Atlassian-based ticketing systems, ensuring alignment with organisational requirements
• Automate, optimise, and continuously enhance existing solutions in partnership with the development team
• Coordinate and consolidate requirements from diverse user groups and external vendors
• Provide comprehensive communication, guidance, and training to internal and external stakeholders
• Collaborate effectively with product owners, software engineers, and fellow configuration specialists
• Lead and contribute to cross-functional projects within a complex systems environment

Qualifications

• Extensive experience administering and configuring Jira Data Center and Jira Cloud (Software & Service Management)
• Demonstrated hands-on experience integrating third-party systems and plugins with Jira or other Atlassian tools
• Tertiary qualification in Information Technology or equivalent professional experience
• Solid understanding of system design, development, implementation, and operational principles
• Proven ability to contribute to solution design and architecture activities, with particular focus on security, resilience, and automation
• Collaborative approach with a commitment to quality and continuous improvement of Jira-based customer-facing solutions
• Capacity to work independently and manage responsibilities autonomously
• Fluency in English; working proficiency in German or Italian (speaking both is advantageous)

It would be a real bonus if you have

• Atlassian Administrator certification
• Foundational Unix system knowledge and experience, preferably with CentOS and/or RHEL
• Experience with application, performance, and end-user experience monitoring tools (e.g., Check_MK, Fluentd, Grafana)
• Basic database knowledge, including SQL
• Experience with virtual infrastructure setup and configuration (vSphere or cloud-based solutions)