IT Service Desk Agent

Your Role

As IT Service Desk Agent at Bank J. Safra Sarasin you are responsible for providing first-level support to all our employees worldwide. This role requires domicile in Switzerland and the ability to provide on-call support outside of office hours.

Your Responsibilities

• Act as the single point of contact for all customer inquiries
• Record and track incidents and requests in accordance with the bank's IT Service Management standards
• Resolve issues independently by following the relevant policies and procedures
• Monitor, report and escalate open issues
• Identify problems and contribute to their resolution
• Keep the internal knowledge base up to date

Your Profile

• Completed IT apprenticeship or relevant working experience in IT Service Desk (1st Level Support)
• Knowledge of the banking business is an advantage
• Ability to weigh problems and set priorities, strong analytical and problem solving skills
• Strong work ethics, integrity and high level of accountability
• Ability to work under pressure
• Very good communication skills and strong customer support skills
• Fluency in English; Fluency in German, French or Portuguese is a plus