CS Technical Project Manager

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

HOW WILL YOU MAKE AN IMPACT? 

As Piaget's Customer Service Technical Project Manager, you will optimize and standardize global Customer Service operations. This pivotal role involves leading technical projects, providing support, managing partner networks, and defining processes, ensuring exceptional service delivery, efficiency, and compliance worldwide.

Key Responsibilities:

Technical Projects Management:

• Manage diverse technical projects within Customer Service, overseeing the development, optimization, and deployment of technical or digital tools for Boutiques and repair Platforms.
• Support the evolution of services and processes to continuously enhance the client experience.

Technical Support:

• Provide expert technical support, efficiently responding to inquiries from our markets.

Network & Process Management:

• Manage, develop, and standardize Piaget's network by maintaining authorization guidelines, formalizing certification processes, and monitoring network evolution.
• Define, implement, and optimize internal technical processes, including the regular review and update of Standard Technical Operations.
• Contribute to the standardization of workflows (e.g., remote diagnostics, CS initiatives), often in collaboration with Group entities.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?  

• Educational Background: Engineering degree, ideally with a specialization in mechanical conception.
• Experience: 1 to 5 years in technical project management or process improvement. Knowledge of luxury watchmaking/jewelry is an asset.
• Project Management: Proven ability to successfully lead and deliver multiple initiatives concurrently.
• Stakeholder Engagement: Excellent communication, collaboration, and interpersonal skills, adept at fostering strong relationships with diverse internal and external stakeholders.
• Analytical Acumen: Robust analytical skills for comprehensive performance analysis and Return on Investment (ROI) assessment.
• Languages: Fluency in both French and English is required.
• Mindset: A dynamic, proactive individual with a 'can-do' attitude, demonstrating innovative thinking and a strong commitment to delivering exceptional results.

STILL WONDERING WHY YOU SHOULD APPLY?

• A Welcoming Team: Join our friendly, open-minded, and talented team, where your skills will be valued and your contributions will make a real difference.
• Dynamic and Engaging Work: Experience daily activities that are interesting, challenging, and diverse, keeping you engaged and motivated.
• Investment in Your Growth: We are passionate about developing our people, and you will have access to various training and development opportunities to enhance your skills and advance your career.

The Piaget culture of encouraging Extra-Care, fostering Mastery and bringing out the Extraordinary in our people, means that we will always go further, doing “what has never been done before”. Together. If you want to become a part of it do not hesitate to apply!