Junior Change Manager (80-100%)

We are looking for a Junior Change Manager to assist the Head of PMO & Communication in supporting strategic initiatives and operational excellence across the CP COO Office.

YOUR ROLE
 

Change Management & Adoption

• Analyze change impacts and stakeholder readiness related to new tools, processes, or organizational changes.
• Define and execute change management plans (communication, training, engagement, adoption metrics).
• Act as a key liaison between business teams, IT, and project teams to ensure alignment and smooth change deployment.
• Identify resistance to change and proactively propose mitigation actions.

Communication & Content Management

• Contribute to the definition of editorial calendars for internal communication related to transformation initiatives.
• Ensure consistency of tone, branding, and messaging across all communication channels.
• Monitor and analyze communication effectiveness (open rates, engagement, feedback) and adjust strategies accordingly.
• Coordinate mass mailing campaigns and internal communications (newsletters, updates, invitations), ensuring timely delivery, consistency of messaging, and high quality proofreading.

Training & governance

• Design training strategies adapted to different user profiles and maturity levels.
• Coordinate the creation and maintenance of training materials and knowledge repositories.
• Produce AI‑generated training videos (e.g. tutorials, demos, explainers) to support scalable, engaging, and on‑demand learning.
• Track change-related KPIs (adoption rate, satisfaction, training completion, communication reach).
• Contribute to change management standards, templates, and best practices.

YOUR PROFILE

• University degree in Finance, Business Management, Engineering or related fields, or evidence of comparable academic / work achievement.
• 2-4 years relevant experience in Consulting in a PMO or Project Management Role with experience in financial services
• Able to prioritize in a fast moving, high pressure, constantly changing environment,
• Adaptability and resilience in a fast-paced, high-stakes banking environment.
• Strong analytical skills, the ability to summarize complex topics and convey key messages using proficiently MS Office tools such as PowerPoint, Excel
• Fluent in English and French; excellent communication (written and verbal), networking, influencing and presentation skills