Operations Manager (m/f/d)

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

We are seeking a dynamic and highly motivated Operations Manager to drive reactivity and operational excellence for our local operation. Directly reporting to the Branch Manager, this pivotal role supports the different operation managers in Zurich serving as an escalation point of contact with local suppliers across Switzerland — including airport handling agents, airlines and shipping lines — and acts as a lead for new implementations and built proactive operational solutions. The ideal candidate brings deep familiarity with Swiss international logistics networks and key contacts, strong autonomous expertise, and freight forwarding operations background in both Ocean and Air.

Key Responsibilities

1. Operational Oversight & troubleshooting

• Build and maintain strong partnerships with Swiss an international logistics provider (airport handling companies, ground carriers, airlines and shipping lines).
• Increase proactiveness in freight executions with the different operations in accordance with the Branch Manager strategy and new businesses implementation.
• Act as the go-to escalation contact for the 3 operations manager based in Zurich and suppliers when implementation or operational challenges arise.

2. Performance Monitoring & Service Quality

• Built monitoring system and KPIs to measures airlines, shipping line, trucker and customs operations with a focus on timely execution and cost control.
• Support analysis and service failures, investigate root causes, and implement preventive process improvements.

3. Communication & Suppliers Management

• Lead by example, with no direct report, the perfect candidate will need to have strong influential skills.
• Ensure strong and consistent communication flow between suppliers and operations.
• Support internal service reviews and planning meetings with data-driven insights and solution-oriented recommendations.

4. Process Optimization & Lean Implementation

• Lead continuous improvement initiatives aimed at enhancing operational speed, accuracy, and client satisfaction.
• Collaborate with internal business development teams for onboarding new clients or implementing strategic changes.
• Drive cost-optimization initiatives while upholding high service quality standards.

5. Process & Financial Follow-Up

• Identify potential service risks and proactively develop mitigation processes.
• Monitor outstanding supplier invoices and resolution of discrepancies.

Profile & Skills

• Strong background in freight forwarding or transportation
• Worked at a similar Freight forwarding or at an international supplier is a plus.
• Demonstrated experience working with Swiss logistics infrastructure (airports, shipping ports, bonded warehouses).
• Proven track record in troubleshooting and escalation management in operations
• Proficiency in Excel and data analysis.
• Excellent interpersonal and problem-solving skills, with an urgency-oriented mindset.
• Fluency in English and German is a must.

What We Offer You:

• A collaborative and professional work environment in Switzerland
• Competitive salary and attractive pension/social benefits
• Opportunities for growth and development within a leading 3PL logistics company
• Exposure to challenging and rewarding projects involving international logistics
• Flexible working hours, including home office possibilities

Benefits

• A collaborative and professional work environment in Switzerland
• Competitive salary and attractive pension/social benefits
• Opportunities for growth and development within a leading 3PL logistics company
• Exposure to challenging and rewarding projects involving international logistics
• Flexible working hours, including home office possibilities