Phone Operator

• Mission 

  • Manage a high-volume, high-standard French/English switchboard (additional languages are an asset), administer the VOIP system (AGILE), and handle CFF travel arrangements.

  • Join a private bank and interact with a wide range of stakeholders: various departments, VIPs, and senior executives.

• Main responsibilities 

  • CISCO VOIP system management: 

    • Handle external and internal calls with strict confidentiality and exceptional courtesy.

    • Rigorously enforce security standards, particularly regarding phishing attempts and malicious calls.

    • Manage call transfers and message taking using the Samwin operator console. 

    • Cover Executive Management calls during assistants’ breaks and absences, as well as for certain management groups.

  • CFF travel management: 

    • Provide support and advice for domestic CFF travel. 

    • Process requests for international travel. 

    • Manage the renewal of CFF subscriptions.

  • Ticketing and facilities requests: 

    • Administer the ticketing system for facility management requests (e.g., ventilation). 

    • Coordinate with relevant stakeholders, ensure follow-up, and close action items.

• Your Profile

• Experience: 

  At least 5 years of experience in a similar role within a highly demanding environment is required Technical skills 

• Languages: 
  • French and English must be mastered perfectly (minimum C1 level). 
  • Any additional language is an asset.
• Personal skills: 
  • Motivated, dynamic, proactive, and compassionate professional with a service mindset.
  • Natural aptitude for pedagogy, able to make technical topics accessible and easy to understand. 
  • Active listening skills with both internal and external stakeholders. 
  • Strong stress management, maintaining composure in all circumstances. 
  • Discreet and tactful, exercising restraint and professionalism at all times. 
  • Team-oriented, committed to sharing knowledge, fostering collective intelligence, and learning from the surrounding experience.

Core Competencies : Adherence to the company’s values: Dedication, Conviction, Agility and Responsibility - Compliance with regulations and internal directives