Head of Quality Assurance & Client Onboarding

Job Description

This is a fantastic opportunity for a Head of Quality Assurance & Client Onboarding to join our newly established Service Operations organization at Avaloq.

This role offers significant exposure to a diverse range of clients, including some of the world’s leading financial institutions—an excellent opportunity for individuals looking to advance their career in an exciting and client‑focused environment.

In this role you will carry two core responsibilities. First, you will lead, coordinate and oversee end‑to‑end testing activities, to ensure quality and consistency of Service Operations test campaigns. Then, you will ensure a seamless client onboarding journey by leading the team responsible for Transition & Transformation within Service Operations.

In addition, you will serve as the primary point of contact for the Avaloq Sales organization on Service Operations topics, and support Avaloq’s client community through consultancy engagements.

Your key tasks

Quality Assurance Leadership

• Lead and develop the Service Operations Test and Quality Assurance Managers.
• Partner with Project Delivery, Service Operations and Development teams to design testing strategies, coordinate defect management and ensure cohesive delivery.
• Support the setup of test environments, engaging the appropriate technical teams.
• Ensure successful and comprehensive test campaigns; analyze defect results; provide clear reporting, including quality indicators, to stakeholders.
• Drive continuous improvement and the design of sustainable testing methodologies across customer test campaigns.

Client Onboarding

• Lead the Service Operations Client Onboarding team.
• Establish and maintain effective project structures, governance models and stakeholder management practices.
• Oversee end to end Transition & Transformation project execution for Service Operations.

• Organize and lead consultancy projects for Avaloq clients across on‑premises, SaaS and Banking‑Operations‑as‑a‑Service models for Service Operations.
• Represent Avaloq in client and prospect workshops

Leadership & Team Development

• Provide ongoing guidance, coaching and feedback to team members to foster a culture of learning, growth and continuous improvement.

Qualifications

• 8+ years of experience in a similar role within the financial industry, ideally in roles involving cross‑functional collaboration and transformation
• Proven leadership skills, including team motivation, performance management, and career development, where you use your exceptional interpersonal skills and communication skills in English (written and verbal) todemonstrate a high level of empathy when engaging with clients and internal stakeholders
• Strong project management and change management experince, with the ability to manage multiple initiatives, prioritize effectively, and deliver results
• University degree or equivalent qualification
• Expertise in test management methodologies, with a track record of driving cross‑functional transformation initiatives
• Technical proficiency in JIRA and strong command of the Microsoft Office Suite

It would be a real bonus if you have:

• Client facing experience
• Project management track record
• Test Automation experience and associated tools
• Good knowledge of Banking services, Application Management Support and Cloud & Infrastructure
• Working experience with Avaloq project/product
• German, Italian and French knowledge is a plus