Assistant Boutique Manager

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

FOR THOSE WHO SEEK EXCELLENCE

Time never stands still at Vacheron Constantin. Deep pride in our heritage fuels our passion to trail blaze an even brighter future. For us, excellence is both a given and a never-ending quest. Our curiosity knows no bounds and better is always possible. For nearly 270 years, we have continuously reinvented our vision as a Maison of Belle Haute Horlogerie.

Join one of the most respected Maisons in fine watchmaking where excellence is both a given and a never-ending quest. Play your part in driving our collective success.

YOUR ROLE

Reporting to the Boutique Manager, you will assist in developing and managing the team & Operations Management so that they can achieve sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison’s heritage & values

PLAYING YOUR PART

Sales

• Guiding and Managing Boutique Team to develop strong sales turnover for the boutique in accordance with the boutique strategy:
• Supervise staff to meet the turnover targets set by the Boutique Manager through their maximum efforts.
• Supervise and manage staff’s usage of discount policy
• Achieve Key performance indicators defined by the Boutique Manager

Staff Management

• Assist the Boutique Manager in establishing and maintaining good staff relations in order to generate high level of morale
• Daily team briefing
• Assist the Boutique Manager in coach, training and developing staff effectively to their job role in order to meet the Maison’s standards and requirements.
• Communicate Company & Brand policies and Management instructions to staff in the most objective and effective manner
• Ensure adequate manpower and support to cover the boutique floor operations at all times

Client Management

Satisfying customers:

• Be an alternative point of contact for any escalation of customer service matters
• Welcome & handle the clients in the respect of the Maison’s standards (In the boutique, on the phone or by mail or during events)
• Adapt its style to each client need in order to offer the appropriate service
• Advise, convince & ensure that each sales is handled accordingly

Building a long term relationship with the client:

• Ensure the prospection and the follow-up of new clients (local and international)
• Enrich the client database using the welcome cards for client and prospect
• Be force of proposal to develop client actions (phone, mailing, VIC events etc.)

Customer Service SAV:

• Take care of each case according to the Maison’s standards
• Follow up on each case and communicate to the Boutique / Area Manager each problem
• Product/ Merchandise/Inventory Management
• Responsible for and ensure the proper and accurate management of stock
• Reception & transfer
• Take part on inventory management / stock take
• Check that all products are correctly handled & priced
• Look after the level of stocks of the accessories (catalogues, gifts, boxes, etc.)
• Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)

Boutique Maintenance

• Maintain high standards of housekeeping in the boutique & ensure that the boutique team does the same.
• Assist the Boutique / Area Manager for maintenance of fixtures, furniture, and furnishing within the boutique and inform Boutique Manager about any major maintenance work required.
• Ensure that boutique is in adherence to work place safety, fire and health regulations as set out by the Company.

Reporting

• Assist the Boutique Manager in collating and preparation of various reports (Sales Turnover, Customer Analysis, etc)

Other

• Adherence & dissemination of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
• Participate actively to boutique meeting organized by the Boutique Manager (provide feed-back, propose new ideas / actions)
• Remain informed on the business through magazines and regular store checks of the competitors
• Handle any other ad hoc activities

WHAT WILL MAKE YOU SUCCESSFUL?

Success in this role will require

• 3 – 5 years’ in supervisory positions in Luxury Retail Environment
• Strong Management and Organizational skills
• Strong Communication Skills
• The ability to operate well under pressure
• Someone able to demonstrate strong operational ability and people management ability

THE HIRING PROCESS:

• Step 1 : Call with Talent Acquisition Team
• Step 2 : Interview with Boutique Manager & Retail Excellent Manager
• Step 3 : Interview with HRBP and Brand Director
• Step 4 : Final Decision

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.

If this fires your imagination, we welcome your application.

#Richemont #WeCraftTheFuture