Client Service Executive - Turkiye market(f/m/x)

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities.

Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division.

Together we can make a great impact for our clients home and abroad, securing their lasting success and financial security.  

The business are looking for a Client Service Executive to support the Relationship Managers and Investment Managers covering the

Market  in the day to day servicing of clients through processing transactions, resolving account/payment problems and providing all round operational support.

Responsibilities

• Day-to-day client contact, incl. receipt and confirmation of instructions, preparation of client documentation, forms, agreements
• Handling daily management of maturities (deposits, foreign exchange, options, bonds, loans)
• Handling cash management of account balances as well as outgoing and incoming transfers
• Support Client and Investment Advisors in identification of business opportunities to support team in achieving the set financial targets
• Leverage Deutsche Bank product and service offering to attract new clients
• Executing and booking all kind of financial transactions (i.e. bonds, equities, foreign exchanges, options, structured products, alternative investments)
• Co-ordination of workflow between First and Second Lines of Defense across Business, Client Lifecycle Management, AFC & Compliance
• Participate in active knowledge sharing and collaboration within business area
• Identify and contribute to the improvement opportunities of internal processes and documentation
• Assisting with account openings and periodic reviews, and application of KYC policies and procedures
• Ensuring follow-up and regulations of outstanding client’s documentation
• Ensure that business is conducted in line with cross-border rules and other policies and regulations
• Assisting Client Advisors to manage client’s inquiries through the interaction with clients, internal departments, local and offshore teams
• Preparing and organizing business trips, client events, marketing initiatives for Client and Investment Advisors
• Handling various tasks inherent to the general administration of accounts
• Ensuring follow-up of back-office related corrections
• Complying with Swiss and internal rules/regulations and adhering to compliance standards

Skills

Technical Skills

• English&Turkish proficient, languages from Emerging Europe countries would be a strong advantage (e.g., Hebrew, Russian, Ukrainian, Greek)
• Proficiency - Microsoft Word, Excel, Power Point and Outlook
• Experience with Avaloq product suite and other commonly used banking systems

Personal competencies or skills

• Client coverage/front office experience dealing with client requests, managing client expectations and delivering positive outcomes in line with internal policies and applicable regulation
• Experience working with emerging markets clients, professional service providers (trustees, family offices, etc.)
• Good organizational skills and the ability to prioritize workflow
• Flexibility and ability to handle multiple tasks
• Problem solving and time management skills required to meet the demands of a heavy client contact area

Essential Expertise/Education

• Experience in banking client facing or similar environment; must have minimum 5-7 years of relevant experience
• Experience of liaison with clients from Emerging Europe coverage area , specifically from Turkiye

Desirable Expertise/Education

• Higher education
• Any additional finance qualifications/trainings would be of an advantage
• Experience of managing and training junior account managers would be of an advantage

Well-being & Benefits

• Emotionally and mentally balanced
  We support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health.

• Physically thriving
  We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive.

• Socially connected
  We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self confidence and well being.

• Financially secure
  We support you to meet personal financial goals during your active career and for the future.