Customer Enablement Specialist

Customer Enablement Specialist

At Phrase, we help open the door to global business by providing the world’s most comprehensive language technology.

We’re transforming global content operations with our AI-led platform to give people the content they need, in the language they speak. Whether it's for digital products like an app or website, marketing comms, legal literature, internal comms or customer service messaging, Phrase ensures that content always hits its mark by being on brand, consistent, and culturally relevant.

Phrase has been recognized by Forrester analysts as a Leader in language technology and is also highly rated on independent software review site G2.

We help the world’s biggest brands, including Uber, Shopify, Puma, Snowflake and Volkswagen, engage their customers at scale to accelerate growth.

With a global team based in our offices, and remote colleagues across Europe, the UK, the US, and the APAC region, Phrase offers an international environment built on collaboration, innovation, and shared purpose.

Role Overview

You support customers through onboarding and post sales engagement, helping them implement solutions effectively and realize value quickly. You guide clients through best practice workflows, troubleshoot challenges, and provide practical recommendations tailored to their use cases. You translate complex features into clear, actionable guidance that drives adoption and long term success. You also contribute scalable resources, such as webinars or shared sessions, to reinforce learning and extend impact. This role plays a key part in customer retention and expansion.

What you’ll be responsible for:

• Guide new customers through standardized onboarding packages, ensuring completion and measurable value realization within 90 days.
• Conduct yearly workflow audits for selected accounts, uncovering usage inefficiencies and improving customer ROI.
• Translate technical features into easy tutorials.
• Track multiple customers through the onboarding window.
• Support the Academy team in building educational content.
• Host "Ask Me Anything" sessions with live audience.

What you need:

• Deep expertise as a Phrase "Power User."
• Ability to explain technical concepts (APIs, workflow builders, LLM-based solutions, etc.) to non-technical users.
• Strong organizational skills for high-volume account management.
• Ability to think quickly and provide practical, experience-based advice during live client calls and Q&A sessions.
• Mastery of live presentations to large audiences.
• Experience creating video walkthroughs or tutorials.
• 5+ years of hands-on experience in the localization space.
• Bonus points for familiarity with LMS platforms and Academy tools.

What you’ll get:

• Work experience in a successful and growing global SaaS company
• Be part of an international team of 300+ in Europe, APAC, and the Americas
• Expert colleagues in their field who are determined to build the best localization platform on the market
• An agile work environment, where it is encouraged to take smart risks
• A culture full of trust, support and loyalty
• A positive, open-minded, and innovative atmosphere
• Support in your professional development and personal career goals

What's on top:

• 4 Company holidays additional to your regular holidays.
• A Christmas break to spend time with family.
• Your birthday off to celebrate you.
• 2 Giveback days for volunteering or charity.
• Professional and extensive onboarding.
• Learning & development through Phrase learning
• Additional local benefits depending on your entity.

At Phrase we believe in the critical importance of diversity in all its forms and intersectionalities, and are committed to ensuring that the people we interview reflect this diversity.

We therefore strongly encourage people of any identity to apply for our exciting career opportunities.

We have taken an active decision to make our work environment inclusive every day, starting at the very beginning of your Phrase experience.

We value and welcome different perspectives, experiences and backgrounds as we believe that these differences make our team even stronger on our mission of opening the door to global business by giving everybody access to the content they need in the language they speak.