Business Application Support Specialist – Finance (80-100%)

Business Application Support Specialist – Finance (80-100%)

A Business Application Support Specialist plays a crucial role in ensuring the stability, availability, and optimal performance of banking applications. This role involves providing technical support, troubleshooting issues, and collaborating with various teams to maintain a reliable banking application environment. He is responsible for providing to the employees and to customers of Lombard Odier group with functional support applications in Finance domain. This support team’s main mission is the satisfaction and trust of colleagues and clients. 

YOUR ROLE

• Identify, resolve and troubleshoot all Functional Support issues for finance and accounting applications.

• Participating in quality controls and documentation of new applications releases notes.

• Monitor KPIs to ensure SLAs are met and the service is on time and reliable.

• Escalate major incidents to the incident management team to ensure timely resolution.

• Organize and manage regular meetings with Bank partners for escalated cases, monitor closely the backlog of tickets 

• Analysis of balance sheet in SAP.

• Ensure a quality training for bank users.

• Participate in new application release testing.

• Work closely with development and production teams. 

• Ensure regular contact with our Bank partners Finance team.

• Actively contribute to enhance the day-to-day process of the team by improvement proposals to the head of Application Support

YOUR PROFILE

• Master’s degree in IT or Finance

• +5 years of experience in Banking 

• Excellent communication and overall soft skills, proactivity, sense of initiative and sound experience in working under stress on unplanned matters

• Excellent command of banking, finance related operations and understanding of accounting principles

• Good command of Microsoft Office tools, specifically Excel & PowerPoint

• Previous experience as a Business Analyst or as an Auditor in the banking and financial sector is an advantage

• SAP BI knowledge is an advantage

• Residence in Switzerland or willingness to relocate