Customer Support Engineer

We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading, most customer-centric, and sustainable Engine focused MRO worldwide.
Working with an extensive network of partners and business development offices in Europe, the USA, Asia and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair and Overhaul of aircraft engines, airframes and components sales business including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight. As a Customer Support Engineer you will be responsible to provide technical support, definition and implementation of engine work scopes in agreement with the customer. 

Your tasks

• Support actively by identifying, participating, or leading in problem solving activities or initiatives
• Prepare and define engine work scopes for engine shop visits regarding customer requirements, SR Technics technical standard and contractual obligations
• Optimize the Workscope in regard of performance, reliability, shop visit costs and turnaround time
• Be technical customer support for these engines during the shop visit
• Define and improve the technical standard and maintenance concept of the PW1100G-JM mainly and LEAP Part 145 and all quality and commercial aspects
• Support commercial Product Management regarding contractual issues as removal plan and workscoping incl. LLP (Life Limited Parts) management
• Execute and participate at technical customer co-ordination meetings

Your Profile

• ETH, BSc, FH or HF
• Aviation Engine MRO industry experience
• Knowledge of English (level B2) and German language (level B2) is preferred 

We offer

We offer an attractive position in a global and dynamic company. Through competitive employment conditions, you will have the opportunity to develop both professionally and personally. Our benefits system is created with our people’s best interest in mind and designed to aid in everyday life and situations. Take a look at them on our website by clicking below: www.srtechnics.com/careers/employee-benefits 

If you wish to apply to this position, kindly fill out the application form.