Expert Hub Control (80%, all genders)

As a hub controller, you can expect an interesting and varied task at the heart of the daily operation of SWISS. You are in contact with colleagues from internal departments as well as with numerous external companies.

Starting date: April 01, 2026 or upon agreement

You may apply in English or German.

Tasks

The SWISS Hub Control Center coordinates, controls and monitors all handling activities in Zurich, is responsible for the timely flow of information with all departments involved in the ground processes and represents SWISS within the Airport Steering.

• Monitoring, evaluating and commenting on the various handling tasks at the HUB of ZRH.
• Responsible for the passenger connection management. Ensuring smooth connections and updating connection information in the various IT systems
• Correct and timely setting of ETDs based on all available information (ETD management)
• Assignment of the correct delay codes
• Decision on extra handling activities outside of the contractual agreements
• Enforcement of measures and decisions taken against service providers
• Systematic control of the various service suppliers, analysis of weak points and proposal of improvement measures
   

• Several years of experience in Airline Operation (ground handling organization and procedures)
• Good system knowledge in the area of airline handling and passenger reservations (Altea CM/FM) 
• Openness, flexibility and stress resistance
• Team player with excellent communication skills
• High social skills and commitment
• Readiness for shift work
• Great ability to deal with conflict
• Good knowledge of English and German (Swiss German is an advantage)

About Swiss International Air Lines AG

Swiss International Air Lines (SWISS) is Switzerland’s leading air carrier. With one of Europe’s most advanced aircraft fleets, SWISS is a premium airline that provides direct flights from Zurich and Geneva to keep Switzerland connected with Europe and the world. Its Swiss WorldCargo division offers an extensive range of airport-to-airport airfreight services for high-value, time-critical and care-intensive consignments. SWISS embodies Switzerland’s traditional values and is dedicated to delivering the highest product and service quality. The company has also set itself ambitious CO2 goals, and plans to halve its 2019 net CO2 emissions by 2030 and make its business and operations entirely carbon-neutral by 2050, particularly by promoting the use of sustainable aviation fuels. SWISS is part of the Lufthansa Group, and is also a member of Star Alliance, the world’s biggest airline network.