Teamleader Software Engineering - Customer Service (f/m/d)

Do you want to shape the future of customer success through technology? Are you a hands-on engineering leader passionate about end-to-end ownership of software, data flows, and AI-driven communication solutions? Do you thrive on leading a high-performing team that delivers creative, scalable tools for millions of customers and our employees?

What you move

• In the role as Teamleader Software Engineering, you encourage and challenge your employees and actively support them in their personal development.
• You will work closely together with the product owner, the software architect and the whole team to create meaningful impact.
• Approximately 60% of your work is hands-on: You will develop key components, help shape architectural decisions, and ensure code quality and technical direction within the team.
• You ensure that our customer service processes are as efficient and effective as possible without compromising customer satisfaction.

What you will bring

• 5 Jahre: Software Development
• No qualifications/further training required
• German (Fluent)
• Exhibit strong leadership and empathy while thriving with diverse personalities and cultural backgrounds
• Committed to agile principles while able to translate business processes into robust, automated and scalable solutions
• Entrepreneurial, customer-oriented mindset and highly motivated to deepen expertise in customer services
• Positive charisma, natural motivation, motivates teams, foster psychological safety
• Professional in some of C#, .NET, MS-SQL, React and TypeScript – open and eager to quickly adapt to any required technologies for the role
• Experienced in cloud & distributed systems
• Identifying opportunities for improvement and implementing changes to enhance productivity and effectiveness
• The capacity to adapt to ongoing changes in the work environment

The benefits we offer

• Flexible working hours
• Flexible workplace / working from home
• Maternity/paternity leave
• Mobile phone subscription
• Employee offers
• Individual continuing training
• Holidays
• Initial and continuing vocation training
• Personal responsibility & freedom
• Room to manoeuvre and decision-making