Trainee – Indoor Sales, Customer Service & Operations - Hybrid Model (remotely & in the office)

Do you thrive in a dynamic environment where customer interaction, problem-solving, and sales come together? Join Swiss WorldCargo and become part of a team driving excellence in air cargo services worldwide!

If you’re ready to elevate your logistics and customer service career—we’d love to hear from you! Apply today.

Tasks

What you’ll do?

Sales & Customer Service

• Actively promote the Swiss WorldCargo network and contribute to revenue generation
• Sell our full portfolio of cargo products and develop both existing and new business
• Manage bookings for all shipment types using Swiss Worx
• Handle, monitor, and prioritize all Customer Service Center queues
• Prepare and deliver ad-hoc offers based on set parameters
• Proactively sell short-term open capacity
• Perform tracing activities for import and export shipments to ensure visibility and customer satisfaction

Operations

• Coordinate daily processes and information flow with local handling agents
• Send flight and truck dispositions to handling partners
• Issue accurate loading instructions to handling agents
• Ensure proper stock management of Unit Load Devices (ULDs)

Requirements

What we’re looking for?

Education & Training

• Post-secondary degree (Bac+2 to Bac+4)
• Solid knowledge of standard PC applications and digital tools

Professional Experience

• Previous experience in the cargo industry or with a freight forwarder is a strong asset

Languages

• Fluent French — spoken and written
• Fluent English — spoken and written

Skills & Personal Qualities

• Strong team player with excellent communication skills
• Solution-oriented mindset and ability to remain calm under pressure
• Flexible, resilient, and able to manage peak workload with stamina
• Professional, seamless communication with external partners
• Open to new ideas, improvements, and innovation
• Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application.

This role is offered as a 6-month contract, based on a 35-hour work week, with a hybrid working model combining office presence and remote work.