Support Income assistant

For our client based in Geneva, we are looking for a Support Income assistant

Duties and Responsibilities :

• Search for customer accounts in the CRM and associate them with relevant cases or tickets
• Create accounts and contacts in the CRM when not found
• Create customer and contact records in the ERP system if they do not exist
• Identify and resolve duplicate records in the ERP system
• Assign appropriate categories such as “Legal entity” or “Natural person” in the ERP system (required for CRM integration)
• Identify customers in the ERP system that are ready for migration to the CRM
• Handle basic customer inquiries once trained
• Perform other tasks as required by the Income Section

Qualifications:

Education (Essential):

• High School Diploma or University Degree

Experience (Essential):

• 3 to 5 years of professional experience
• Strong data entry skills

Experience (Desirable):

• Experience with Microsoft Dynamics or another CRM system
• Experience in a customer-facing role

Languages (Essential):

• Excellent command of English

Languages (Desirable):

• Good knowledge of French

If you are interested in this opportunity, please send us your complete application (CV, work certificates, diplomas)