Process Documentation Manager

For our client based in Geneva, we are looking for a Process Documentation Manager

Key Responsibilities:

• Translate business process documentation into process flows (e.g., ticketing system flows into CRM and payment/accounting systems)
• Maintain and update the Continuous Improvement application within the issue tracking tool
• Capture and refine process improvement requirements
• Follow up on change requests with relevant teams (CRM, ERP, payment systems, portals, etc.)
• Develop operational workflows, process documentation, and procedures for key finance functions related to CRM, ERP, and data management systems
• Support data management and analytics
• Perform other tasks as required by the Finance Division

Qualifications:

Education (Required):

• First-level university degree
• Experience working with CRM systems (Microsoft Dynamics is a plus)

Experience (Required):

• 7 to 10+ years of professional experience
• Recognized project management certification (e.g., PMP, PRINCE2, Agile)
• Experience in project documentation or process design
• Experience in finance or accounting services is an asset

Languages:

• Excellent command of English (required)
• Good knowledge of French (preferred)

Skills and Competencies:

Required:

• Proficiency in modern professional software, especially Microsoft Office
• Strong communication skills
• Ability to work collaboratively and adapt to changing tasks
• High attention to detail and accuracy

Preferred:

• Experience with JIRA or similar project management/issue tracking tools
• Advanced Excel skills

If you are interested in this opportunity, please send us your complete application (CV, work certificates, diplomas)