ICT Supporter I

Deine Zukunft beginnt hier

You are in charge of IT user support in a Swiss multinational company in Konolfingen (between Bern and Thun). As part of a small but dynamic team, you manage different types of IT requests.

• As ICT Supporter you work full time on-site (no remote work possible) within a team to provide qualified support at our client's site

• You provide support to users in the event of software and hardware faults, directly on site

• You are responsible for guaranteeing the good image and quality of service of Swisscom at the customer's premises

• You are a good listener and have good customer relations skills

Your skills:

• You have successfully completed your IT apprenticeship (EFZ Informatiker/in) and have a first professional experience of at least 2 years in both 1st and 2nd level support

• You have the willingness to work onsite in Konolfingen (between Bern and Thun) 5 days a week

• Comprehensive and versatile specialist knowledge in end-user computing, Windows 10/11 and M365

• A very good communication and analysis skills, you know how to respond to our customers and independently solve problems and document support cases

• Proficiency in English is mandatory

• Good knowledge of German is a real advantage

As a Swisscom employee, you can look forward to a variety of attractive benefits that will enrich your work experience. These include a pleasant working environment, financial benefits and exciting opportunities for professional development. Discover your Benefits.