ICT Supporter I

Deine Zukunft beginnt hier

You are in charge of IT user support in a Swiss multinational company in Konolfingen (BE). As part of a small but dynamic team, you manage different types of IT requests.

• As ICT Supporter you work within a team to provide qualified support at our client's site

• You provide support in the event of software and hardware faults, directly on site

• You are responsible for guaranteeing the good image and quality of service of Swisscom at the customer's premises

• You are a good listener and have good customer relations skills

Your skills:

• You have successfully completed your IT apprenticeship and have a first professional experience of at least 2 years in both 1st and 2nd level support

• Comprehensive and versatile specialist knowledge in end-user computing, Windows 10/11 and M365

• A very good communication and analysis skills, you know how to respond to our customers and independently solve problems and document support cases

• Proficiency in English is mandatory

• Good knowledge of German is a real advantage

With us, you have the opportunity to work in one of our offices in Switzerland or from home. You will come into contact with agile working methods and the latest technologies. We offer flexible working hours to meet your personal needs. As a Swisscom employee, you can look forward to a variety of attractive benefits that will enrich your work experience. These include a pleasant working environment, financial benefits and exciting opportunities for professional development. Discover your Benefits.